Terms of Use
Last updated: 1 September 2026
These terms apply when you access this website, request a guided demonstration or use a customer workspace. By continuing to use the website, you agree to these terms.
Website information
Website content is general information about a developing commercial service. It is not professional, legal, financial, safety or technical advice. Features, availability and commercial terms may change. A paid service relationship begins only when both parties sign a separate written agreement identifying the legal service provider, responsibilities, fees and applicable data-handling terms.
Guided demonstrations
Guided demonstrations use fictional or business-approved scenarios to show call handling, qualification, lead capture, SMS notification and human handoff. Demonstration outputs may be incomplete or inaccurate and must not be treated as a quote, confirmed booking, diagnosis or emergency instruction. Do not submit confidential, personal or sensitive customer information when requesting a demonstration.
Customer workspaces
Customer workspaces are private business areas. You must use only an account you are authorised to access, keep access appropriately restricted and promptly notify us if access should be removed or you suspect misuse. Workspace information must not be used to unlawfully monitor, contact or profile another person.
AI telephone limitations
Ava is a virtual receptionist and not a qualified professional, emergency service or substitute for professional judgement. Callence records booking or callback requests but does not confirm appointments, arrival times, prices or technical diagnoses. Immediate threats to life, health or property should be directed to Triple Zero (000) or the appropriate emergency service.
Acceptable use
You must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious content, submit unlawful material, impersonate another person or use automated methods to overload or extract the service.
Intellectual property
Unless stated otherwise, the website’s design, copy, software and branding are owned by or licensed to us. You may view the website for legitimate business evaluation but may not copy, republish, sell or create derivative commercial material without permission.
Third-party services and links
The website may depend on or link to third-party services. We do not control their availability, content or privacy practices and are not responsible for loss caused solely by those services to the extent permitted by law.
Liability
To the maximum extent permitted by law, we exclude warranties not expressly stated and are not liable for indirect, consequential or special loss arising from use of this informational website or reliance on demonstration outputs. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law rights.
Governing law
These terms are governed by the laws of Victoria, Australia. Courts with jurisdiction in Victoria may hear disputes relating to these terms.
Contact
Questions about these terms can be submitted through our contact form.